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Journalist?Come andwork with us!Who won theMobile Games Awards 2022?Top gamescurrently insoft launch

Long gone are the days of developing & publishing a game without the need to lớn tweak, adjust and tư vấn it years after launch.

Here at upes2.edu.vn, we want lớn take the opportunity lớn highlight games that have bucked the trend và found an audience that has kept them thriving long after launch.

That leads us lớn our regular Live & Kicking series.

This week we spoke to lớn Gameloft trò chơi producer Roman Tkachuk và product kinh doanh managerMargaryta Myronenko, ahead of the six-year anniversary of Order & Chaos 2: Redemption khổng lồ discuss how to lớn sustain an MMORPG audience in the long-term.

upes2.edu.vn: With Order và Chaos 2: Redemption approaching 6 years live, how bởi you reflect on its performance?

Roman: Despite its advanced age, Order & Chaos 2 is still popular và recognisable among players, especially among fans of classic MMORPGs and mobile MMOs.

It’s really hard to lớn reflect how age has affected the performance of the game, but we can say with certainty that our servers contain the whole world of Haradon with its players so they can enjoy the experience of the original sản phẩm điện thoại fantasy MMORPG.

How big is the team currently handling live ops on Order & Chaos 2: Redemption?

Roman: The game is currently supported by a small team that includes a concept artist who creates concepts of game items, a 3 chiều artist who’s on duty for modelling based on the 2d concept, an animator who adds the animations và life to the items, & a trò chơi designer who comes up with new game play ideas & adds these items khổng lồ the game.

There’s also a programmer in the team who makes sure the new content is not buggy & a LiveOps specialist who runs festivals, events and various promotions.

How important bởi you consider customer support and updates khổng lồ be?

Margaryta: I find customer care and proper tư vấn extremely important. Something is not working properly after the update? The game is crashing on certain devices? Or maybe the tài khoản was banned & you have no idea why?


I find it necessary to have a person who you can talk lớn when you are experiencing any issues with the game.Margaryta Myronenko

Anything you want to share and know for certain that your idea will be forwarded straight lớn the trò chơi team? You always reach out lớn the community manager và customer care team, since it’s the first và one of the most important ways lớn solve issues & mediate between the development team and the community.

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As a big fan of MMORPG games myself, I find it necessary khổng lồ have a person who you can talk to when you are experiencing any issues with the game, have suggestions for improvements and ideas, và know that this person will take care of everything you shared with them.

What steps have you taken to lớn ensure that Order & Chaos 2: Redemption maintains an active player base?

Roman: It’s mainly the constant creation & integration of new content and regular trò chơi festivals, events & activities to lớn entertain và engage players.

Margaryta: bởi vì not underestimate the importance of nurturing the brand name and the fame of the franchise - back in the day almost nothing was comparable to lớn the multifaceted world và possibilities of Order và Chaos 2 when speaking about điện thoại MMORPGs.

We always aim to lớn sustain and maintain the popularity of one of Gameloft’s most famous franchises. It’s crucial khổng lồ stay on track, think out-of-the-box and find new options to lớn entertain & engage players, listen khổng lồ their feedback & carefully analyse it, và of course, keep an eye on what our respectable competitors are doing.

What can you tell us about KPIs such as downloads, DAUs, or retention?

Margaryta: The number of downloads from the game’s release in 2015 to now has reached more than 17 million players!

Every month more than 30,000 new players install the game and immerse themselves in the world of Order & Chaos 2.

What lessons are you still learning from Order và Chaos 2: Redemption?


One of the most important lessons is that there"s never enough new content.Roman Tkachuk

Roman: One of the most important lessons is that there"s never enough new content. Despite the huge amount of trò chơi items (pets, armours, weapons, potions - you name it) players always appreciate new things to lớn explore.

Margaryta: bởi vì not be intimidated by hardcore players who sometimes literally know as much about the trò chơi as game designers.

Most of them are great & dedicated people who are always willing khổng lồ help, cốt truyện lots of tips và fun stories & play with you - not against you.

Finally, how has your experience with Order & Chaos 2: Redemption informed what you"re working on now?

Roman: For me, work with Order & Chaos 2 emphasised the importance of long-term planning & maintaining a steady pace of development.

Margaryta: and for me, it was the thorough understanding of how hard & yet rewarding the work with the community of such a big game can be.